If you ask staff at other billing companies
what it is they do, they’re apt to respond
“we process claims;” if you come to
Marina and ask the same question, you’ll
hear “we collect money for our doctors!”-
there’s a world of difference!
The most important function of a medical billing
service is to collect the payment its doctors
have earned. Every client who comes to Marina
from another billing company or hospital billing
has experienced an increase in cash collections,
often dramatically more. The amount we collect
for our clients, per patient (“Average Payment
per Patient”, or “APP”), is
a key metric at Marina.
While medical billing has become increasingly challenging
in recent years, Marina understands the effort and
staffing it takes to attain consistently excellent
results. These results can’t be achieved without
the necessary technological resources and staff.
By investing extensively in these essentials, Marina
goes far beyond the all-too-common “open the
mail, pull out the checks, and write off the difference”
medical billing philosophy. Marina consistently
collects substantially more for its clients each
month by anticipating what payers require and providing
it “up front.” Additionally, we’re
more thorough and more consistent with our clients’
claims, and we employ more rigorous management review,
all within a strict culture
of compliance.
We’re personally accountable for results, and we don’t
make excuses. Every key person at Marina – other than those
in the coding department, who are paid differently - receives a
major portion of their compensation from monthly performance bonuses
tied to exceeding each client’s cash collections Benchmark – if
they fail to exceed the Benchmark then their bonus that month is
$0. In this way we directly align the interests of every person
at Marina with the interests of our clients.
How it happens
We succeed by first thoroughly
understanding what needs to be done, having the
right people and technology, and then consistently and correctly
executing the fundamentals. Marina is a tightly managed professional
service business dedicated to its clients. We have the systems and
managerial controls in place so that our clients can rest assured
that someone is paying attention to their account, in depth, every
day. Marina Medical is a client-
centered company. Getting our doctors paid fully, fairly
and promptly is our entire focus.
People at Marina are ardent champions of emergency
medicine. We see what goes on with managed care, with almost every
payer trying to pay a little as possible, as slowly as possible.
The typical ED group today sees, in effect, every other patient for
free – there’s no other group in America asked to make
that kind of sacrifice for the common good. Our people understand
that, and our job is to help get our clients paid within that environment. |
